NapaStyle Wine Club
Food & Wine
 
NapaStyle Wine Club Customer Service
 

Our goal is to make your experience with the NapaStyle Wine Club fun, interesting and educational by selecting the best possible wines at the best values and including informative wine tasting notes and Michael’s recipe pairings.

Questions
Now and again, you are bound to have questions about your order or your shipments, so please contact Customer Service toll-free at (866) 776-1600 (Monday-Friday, 9:00 A.M. to 5:00 P.M. Pacific Standard Time) or anytime at customerservice@napastylewineclub.com

And if you are loving the NapaStyle Wine Club, feel free to let us know about that too, at customerservice@napastylewineclub.com

Guarantee
Our goal is to make your experience with the NapaStyle Wine Club as interesting and enjoyable as possible. To that end, we offer a 100% satisfaction guarantee.

Returns
We take great care to package your wine shipment appropriately so that it arrives safely. However, if your shipment appears damaged or leaking, discard the bottle and contact us for a replacement.

Furthermore, if you ever detect problems with the quality of the wine, just contact us and we will replace the wine free of charge. Wine is a natural product and occasionally a bottle will go bad.

Cancellations
If you ever want to temporarily suspend or permanently cancel your ongoing Wine Club shipments, just contact us and we’ll take care of it right away. If your order is in process, your membership will be cancelled for the next shipment. Please note that we are unable to refund an order that has been processed.

Shipping
We try to make shipping and receiving wine as easy as possible. However, state laws control which states we can legally ship to and how long shipments take to arrive. Please see our Shipping Policies for detailed shipping information.

Terms
It is all very easy. Just sign up for the NapaStyle Wine Club for every 1, 2 or 3 month shipments, then enjoy your wines, and if you find a few new favorites you can reorder at the click of a button or on the phone.

But yes, we have lawyers, and they want to make us follow the rules, so here they are:
  • You must be 21 to join the NapaStyle Wine Club and purchase wine.
  • Someone over 21 must be present to sign for and receive the wine. A work address is often a more reliable place to receive wine since UPS will not leave wine at a home address without a signature from someone over 21.
  • Your credit card (American Express, Discover, MasterCard, Visa) is charged at the time of shipment.
  • You receive an email alert when your wine ships so you know when to expect it.
  • You can call and cancel your membership at any time. If your order is in process, your membership will be cancelled for the next shipment. Please note that we are unable to refund an order that has been processed.

About Our Wine Club Partner
Due to absurdly complicated Federal and State regulations, we work with a professional third-party partner, the Global Wine Company, to execute the compliance and shipping of our wines. Of course, we help select the wines, create the recipes and closely manage your experience with NapaStyle Wine Club—all the way to your taste buds.